**What is the State Casino Occupancy Fee?**

The State of New Jersey imposes a daily fee of $3.00 on every occupied casino hotel room in Atlantic City.
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**What is the Tourism Promotion Fee?**

The State of New Jersey imposes a daily fee of $2.00, plus applicable taxes, on every casino hotel room occupied in Atlantic City.
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**What is a daily resort fee?**

Information about the daily resort fee and the amenities you receive in connection with the fee can be found within the Hotel Reservation Terms and Conditions agreed to during booking and at [https://www.mgmresorts.com/en/terms-and-conditions.html](https://www.mgmresorts.com/en/terms-and-conditions.html). Amenities may vary by property.
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**Can I change or cancel a hotel reservation online?**

No, at this time reservations cannot be changed or cancelled online. Please call 609.317.1000 for assistance. We welcome your call 24 hours a day.
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**Do I need to provide my credit card information to book a hotel reservation?**

Yes, a credit card is required to book all reservations at Borgata and MGM Tower. Online transactions are processed through a secure server, which encrypts the credit card information, protecting your information from being disclosed to third parties. If you prefer to provide your information directly to one of our Customer Care Representatives, they can be reached 24-hours a day at 609.317.1000.
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**What is Borgata and MGM Tower's cancellation policy?**

Cancellations for reservations must be made 48 hours prior to the check-in date. If notice of cancellation is received less than 48 hours before your scheduled arrival date, a cancellation fee equal to the first night's room and tax will be assessed, resulting in the forfeiture of the deposit. This policy will also appear in the terms and conditions.
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**If I don't arrive at the hotel as scheduled, will I incur any penalties?**

A one night deposit covering the first night's room and tax is charged at the time of reservation. Should it become necessary to cancel your reservation, you must do so no later than 48 hours prior to your check-in date so that you do not forfeit the deposit amount.
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**Can I request an early check-in?**

Early Check-in can be requested by calling 609.317.1000. We welcome your call 24 hours a day. Guaranteed Early Check-In is 12:00 p.m. A fee applies and is charged upon arrival.
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**Can I request a late check-out?**

Late check-outs are based on the availability of the hotel. Please check with the Front Desk at the time of your arrival to determine if a room is available. Our Bell Staff will be happy to hold your luggage until your room is available. Before retiring for the night please press the Front Desk button on your telephone to determine if a late check is available.
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**Do you offer special rates to groups?**

To be considered a group booking you must reserve 15 or more rooms. Please contact our sales department to make arrangements for your group. They can also be reached via e-mail at meetings@theborgata.com or by calling 609.317.7729. Special rates may be available for groups with 50 or more rooms. 
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**Do you offer any other discounts?**

Sunday - Thursday we offer AAA/AARP and Government discounts, excluding holidays and blackout dates. Please call 609.317.1000 to check for availability of those rates.
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**What are the check in/out times?**

Check-in begins at 4:00 pm Monday-Saturday, 5:00 pm on Sunday. Check-out is required by 11:00am.
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**Do you have a minimum age requirement to reserve a hotel room?**

Yes, customers must be at least 21 years of age to reserve a hotel room.
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**Can I reserve connecting rooms?**

Both Borgata and MGM Tower have a limited number of connecting rooms. Requests can be made by calling 609.317.1000.
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**Can I bring alcohol into Borgata or MGM Tower?**

Alcoholic beverages brought into the hotel for personal consumption will be limited to one six (6) pack of beer or one bottle of wine per hotel room. Liquor used to make mixed drinks will not be allowed into the hotel. Customers are permitted to bring only "personal size coolers" to their rooms.
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**Are childcare services available?**

MGM Resort destinations in Las Vegas, Detroit, Biloxi, New Jersey, and National Harbor do not offer childcare or babysitting services. For all other resorts, contact your resort concierge for assistance on finding childcare while on vacation.
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**Are pets permitted at Borgata or MGM Tower?**

Pets are not permitted. Service dogs that are individually trained to perform tasks for a person with a disability are permitted. All service dogs must be registered at the time of the reservation and confirmed at the time of check-in. For additional information, please contact Customer Care at 609.317.1000.
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**Do Borgata and MGM Tower offer internet access?**

Yes, both Borgata and MGM Tower offer internet access.
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**Does MGM Tower offer casino gaming?**

MGM Tower does not offer casino gaming. Casino action is just steps away and centrally located for enjoyment by Borgata and MGM Tower guests.
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**Are there pools at MGM Tower and Borgata?**

Borgata Indoor Pool and Gardens, located in Spa Toccare, offers an indoor pool with adjacent outdoor gardens. Borgata Outdoor Pool is our Roman-style pool alongside Borgata Beer Garden. The Pools at MGM Tower offer two indoor and two outdoor heated pools. All pools are available exclusively to registered hotel guests.
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**How do I find something I've lost or forgotten?**

Assistance in finding a lost or forgotten item is available at the Security Podium on the Casino floor. Hours of operation are 9 am - 4 pm daily. Contact a helpful Lost and Found team member at 609.317.7443.
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**Do you require an authorization on my credit card for incidentals?**

Yes, a major credit card is required at the time of check-in. Your credit card will be authorized for $150 for each night of your stay to care for any incidentals that you may charge back to your room such as dining or spa services.
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**Do you allow smoking in the resort?**

We do have designated smoking areas throughout the casino, bars, and other areas. Cigar smoking is prohibited within fifteen feet (15’) of any table game. Contact a resort employee for location information regarding designated smoking areas.
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**Is smoking marijuana permitted at your property?**

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada and New Jersey. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada and New Jersey, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. Marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.
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**What if I need to send or receive a package while I am staying in the hotel?**

Packages can be sent to:
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Borgata Hotel Casino & Spa
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Attn: Name of Customer and arrival date
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One Borgata Way
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Atlantic City, NJ 08401
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If you need assistance to mail a package please visit the Front Desk in Borgata's main lobby.

Hotel

**What are my dining options?**

Borgata and MGM Tower offer upscale fine dining restaurants including American Bar & Grille, B-Prime Steakhouse, Angeline by Michael Symon, and Old Homestead Steak House.
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Casual Dining options include The Metropolitan, Borgata Buffet, Bread & Butter, Borgata Baking Company, Noodles of the World, Sunroom, BetMGM Sportsbook & Bar and many more choices at The Food Hall Eatery. [Click here](https://borgata.mgmresorts.com/en/restaurants.html) for a complete listing.
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In-Room Dining is also available at both Borgata and MGM Tower.
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**How do I make a dining reservation?**

You can make your fine dining reservation [online](https://www.sevenrooms.com/reservations/mgmborgata/borgata-widget?venues=americanbargrilleborgata,oldhomesteadborgata,bprimeborgata,angelineborgata) or call Customer Care at 609.317.1000. Dining reservations are accepted at Borgata's fine dining restaurants.
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**Can I change or cancel a dining reservation online?**

No, at this time reservations cannot be changed or cancelled online. Please call 609.317.1000 for assistance.

Dining

**What is offered at Spa Toccare at Borgata?**

Spa Toccare is located on the 2nd floor of Borgata. Here, you will find a European spa with 31 treatment rooms and a full service hair salon and barbershop. Spend an hour or the day, Spa Toccare will revitalize you with relaxing treatments guaranteed to renew and refresh. Appointments for non-hotel guests are based on availability. Guests must be at least 18 years of age to book a spa appointment.  [Click here](https://borgata.mgmresorts.com/en/amenities/spa-and-salon.html) to learn more.
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**What is the spa cancellation policy?**

If for any reason you need to cancel or reschedule your appointment, you must do so by 9pm the evening before your appointment. There is a 100% charge for cancellations later than 9pm the day prior to your scheduled appointment. If you arrive late for your appointment, your treatment experience time will be shortened accordingly, and you will be responsible for payment in full. If you arrive more than five minutes late without prior notification, your appointment will be considered a same-day cancellation and the appropriate fee applied to your credit card. Cancellations for groups require 72 hours’ notice.
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**Do you have a workout facility?**

Visit the Pump Room, Borgata’s complete workout facility or the Cardio Room located in MGM Tower. Guests must be at least 18 years of age to use the workout facility. Appropriate gym attire, including athletic, closed-toe, rubber soled shoes and shirts are required.
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**Do I have access to the pools at Borgata or MGM Tower?**

Borgata Indoor Pool and Gardens and The Pools at MGM Tower are available to registered hotel guests. Non-hotel guests with spa appointments are welcome to enjoy Borgata’s Indoor Pool & Gardens. Borgata Outdoor Pool and The Pools at MGM Tower are restricted to guests 21 years of age or older.

**How do I get to Borgata and MGM Tower?**

Borgata and MGM Tower are situated in a prime East Coast location - just 120 miles south of New York City and 60 miles east of Philadelphia. Located just 20 minutes from the Atlantic City International Airport and easily accessible by airplane, train, bus, and car.
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**Can I get to MGM Tower from Borgata?**

Yes. Borgata Hotel Casino & Spa is just steps away from MGM Tower. Customers can effortlessly travel between the sophisticated comforts of MGM Tower and the endless excitement of Borgata’s gaming, restaurants, and nightlife.
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**Where do I park for Borgata and MGM Tower? Is there a cost?**

PARKING IS NOW CASHLESS.

Self-Parking: $10

Valet: $15

Self-parking is free for MVP, Pearl, Gold, Platinum, and NOIR MGM Rewards Members. Borgata and MGM Tower offer valet parking at a cost of $15 per visit. A $10 parking fee applies for Pearl MGM Rewards Members to valet. Customers can also park in the self-park garage or the North Entrance Surface Parking Lot for $10 per visit.

AVOID DELAY. PREPAY.

For non-cardholders, take note of your license plate and scan the QR code located at each parking entrance using your smartphone. Follow the prompts to prepay for parking. At departure, pull up to the exit gate. 
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**Does Borgata have a car charging station?**

Yes. Borgata offers car charging stations at the Borgata Valet (6 Tesla Destination chargers) and MGM Tower Valet (2 Tesla Destination chargers) for guests, free of charge. Guests are asked to simply advise the valet ticket issuer that they would like to have their vehicle charged. Borgata always suggests guests bring their own charging cord in case of emergency.
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**How can I arrange limousine services to/from Borgata?**

Please contact Geiger Limousines at 609-317-7509 directly to arrange limousine services.

Directions/Parking

**How do I purchase tickets for a show or event at Borgata?**

Tickets for shows and events can be purchased through Borgata’s website or at the Box Office. [Click here](https://borgata.mgmresorts.com/en/entertainment.html) for a full listing of upcoming shows.
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**What time does the Box Office open?**

For Box Office hours, [Click here](hhttps://borgata.mgmresorts.com/en/entertainment/the-music-box.html).

Shows/Events

**Can a Borgata Gift Card be purchased?**

As of October 13, 2020, Borgata gift cards are no longer available for purchase. MGM Resorts Gift Cards are now available.
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**Where can MGM Resorts Gift Cards be purchased?**

Guests may purchase an MGM Gift Card in person at Borgata’s Front Desk, Spa Toccare or [online](https://mgmresorts.cashstar.com/store/recipient). MGM Gift Cards can also be purchased at all U.S. MGM Resorts properties, or at third party partners such as Target and Amazon.com.
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**Where can MGM Resorts Gift Cards be redeemed?**

Guests may use MGM Resorts Gift Cards at [Borgata's participating retail locations](https://www.mgmresorts.com/en/things-to-do/gift-cards/redeem.html) or at other [MGM Resorts destinations participating locations](https://www.mgmresorts.com/en/things-to-do/gift-cards/redeem.html).
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**Can I purchase an MGM Gift Card with my MGM Rewards Points?**

No, MGM Rewards Points cannot be used to purchase an MGM Gift Card.
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**Are existing Borgata Gift Cards still valid?**

All previously purchased Borgata Gift Cards will be honored at [our participating outlets](https://www.mgmresorts.com/en/things-to-do/gift-cards/legacy/redeem.html) at Borgata.
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**Can Borgata Gift Cards be converted into an MGM Gift Card?**

Yes. Borgata Gift Cards may be converted to an MGM Gift Card at Borgata's Front Desk.
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**Can I return my Borgata gift card and receive a refund?**

No. We are unable to refund previously purchased Borgata gift cards.
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**Can Borgata Gift Cards be used towards gaming credits?**

As of September 21, 2020 Borgata Gift Cards can no longer be converted into SLOT DOLLARS®.
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**What do I do if I have a lost or stolen Borgata Gift Card or MGM Gift Card?**

Contact Customer Care at 609.317.1000 for a possible replacement. Replacement of lost or stolen Borgata Gift Card is not guaranteed. Borgata is not responsible for lost or stolen Borgata gift cards.
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If the guest suspects that someone has copied, lost or stolen their MGM Gift Card, they should contact Customer Support online or call 877.596.2317 immediately. Gift Cards will not be replaced if lost or stolen without card number and proof of purchase. Gift Cards have cash value and should be safeguarded accordingly.
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**Do Borgata Gift Cards or MGM Gift Cards expire?**

No, Borgata Gift Cards do not expire but are null and void after 5 years of inactivity. Any unused funds will be returned to the original purchaser.
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There is an expiration date on the back of each MGM Card; this is when the plastic expires. However, funds on your gift card never expire. If funds remain on the card after the expiration date, please call 877.596.2317 to have a replacement card issued and mailed to you at no cost.
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**How can I check available balance on my Borgata Gift Card or MGM Gift Card?**

Call 609.317.1000 or visit the MGM Rewards Desk at Borgata to check the balance of your previously purchased Borgata Gift Card.
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To check an MGM Gift Card balance, call 877.596.2317 or visit [Check Balance](https://giftcards.mgmresorts.com/balance-inquiry) page.

Gift Cards

Both Borgata and MGMTower have rooms designed to cater to meet special needs. Room features may include HARC Room Valet, roll-in shower & shower seat, wider doorways, lowered light switches, support bars in the bathroom, closed caption televisions and door beacons. TTY is available upon request. Scooters and wheelchairs are also available.
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For a comprehensive list of services and amenities and to confirm availability call 609.317.1000.

- Accessible business center
- Accessible concierge desk
- Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
- Accessible hotel restaurant
- Accessible parking
- Accessible parking spaces for cars in the self-parking facility
- Accessible public entrance
- Accessible registration desk
- Accessible route from the accessible public entrance to the accessible guestrooms
- Accessible route from the accessible public entrance to the registration area
- Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area
- Accessible route from the hotel’s accessible public entrance to at least one restaurant
- Accessible route from the hotel’s accessible public entrance to the business center
- Accessible route from the hotel’s accessible public entrance to the exercise facilities
- Accessible swimming pool
- Accessible transportation with advance notice
- Assistive listening devices for meetings upon request
Braille room numbers
- Closed captioning on televisions or closed captioning decoders
- Public Areas/Facilities accessible for physically challenged
- Service animals welcome
- Strobe alarms
- TTY for guest use
- Van-accessible parking in the self-parking facility
- Visual alarm for hearing impaired
- Accessible exercise facility
- Accessible route from the hotel’s accessible public entrance to the spa
- Accessible route from the hotel’s accessible public entrance to the swimming pool
- Valet & self-park parking

What services do you offer to those who have special needs or disabilities?

The social investments made by MGM Resorts International are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in the areas of development of at-risk youth, hunger relief, public education, workforce and community development, and diversity. If your request falls within these priorities, please email CSR@theborgata.com and list what you are requesting. Please be sure to include a non-profit confirmation (501c3 ID/EIN), contact person’s name and email address, and details regarding the event. Notifications will only be sent to approved requests within 30 days.

Can I request a donation from Borgata?

FAQs

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